Shipping & Returns
SHIPPING TIMES
We use UPS Mail Innovations. The package is delivered to your door by USPS. You will get your packages in an average of 5 days. You will also receive notification and tracking information when your order has shipped.
PRINT ON DEMAND TIMES
During off-peak months orders are processed within 5-6 business days and ready for shipping. During peak seasonal months, orders are processed within 9-12 business days and ready for shipping.
RETURN POLICY
Each order is custom and printed on demand, therefore we do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.
If there is a defect and you do not want a replacement a refund will be provided. We do not accept returns or replacements in the case where the customers needs a smaller or larger size.
EXCHANGES
In the event that something slips past quality control we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product the customer needs to simple provide us a picture of the product in question and the name on the order and email it to info@nativecurator.com.
What we need to make a replacement order:
- Please provide your name and email.
- Please provide the order number.
- Please provide picture of wrong/ damaged item.
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!
